Privacy Policy

Introduction

This Privacy Policy describes how The Northern Monk and its affiliates (collectively "The Northern Monk, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://thenorthernmonk.com/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as:

• Name
• Date of birth
• Address
• Telephone/mobile number
• Email ID
• Proof of identity or address
• Bank account or payment information
• Biometric information (when opted for specific features)

Usage of Information

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data for the following purposes:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes
• Troubleshoot problems
• Inform you about online and offline offers, products, services, and updates
• Customize your experience
• Detect and protect against error, fraud and criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis and surveys

Sharing of Information

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as:

• Sellers and business partners
• Third party service providers
• Logistics partners
• Payment service providers
• Government agencies or law enforcement agencies (if required by law)

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. We adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Changes to Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

Contact Information